Resilience epitomizes Esther Macharia, a conductor affiliated with Nairobi’s renowned matatu Sacco, Super Metro.
Throughout her life, Esther has consistently strived to improve her circumstances and surpass her limitations. Over the course of nearly four years, she has dedicated herself to Super Metro, a decision that followed her departure from a legal firm, where she served as a secretary and messenger. This shift was prompted by a desire for a more fulfilling and diverse source of income.
As I boarded the matatu, paying the fare of Ksh80 to Nairobi CBD, I was intrigued by the bustling activity of Esther and other women who worked as conductors. Little did I realize that behind their tough exterior lay compelling stories waiting to be heard.
Esther efficiently moves through the bus, collecting fares and providing change. Like any other conductor, she occasionally encounters disputes with commuters, such as disagreements over missed stops. However, she firmly asserts the necessity of adhering to designated terminals to avoid trouble with traffic authorities.
Attempting to connect with Esther during my alighting, I express my interest in an interview. She kindly defers, promising to get in touch later. As the bus speeds away, I ponder ways to reconnect with her.
A fortuitous encounter two days later at the National Archives presents the opportunity for an interview. Esther’s journey unfolds as she recounts her earlier role as a secretary in a CBD law firm, specializing in land and real estate issues, where she earned Ksh15,000 monthly. Seeking a different path due to financial challenges, Esther found inspiration in a fellow female tout and decided to join Super Metro at the age of 22.
Esther shares the challenges she faces in her role, including dealing with rude passengers, unwarranted advances, and individuals attempting to evade fares through deceit. Despite such hurdles, she emphasizes the importance of maintaining professionalism and adhering to guidelines when interacting with customers.
Raised in Nakuru County, Esther faced financial hardships during her education. Despite obstacles, she attended Free Hall Primary School and two high schools, including Flamingo High School. Post-high school, she pursued Information Technology at Rift Valley Institute, earning a certificate in Microsoft computer packages.
Esther encourages the youth and job seekers to be brave in exploring various business opportunities, challenging stereotypes and societal perceptions. She dismisses the notion that only men can be conductors, emphasizing the significance of finding happiness and fulfillment in one’s work.
In her parting words, Esther urges others to prioritize personal happiness in their professional pursuits. She proudly asserts her ability to meet financial responsibilities, support her children, and find contentment in her chosen hustle.
