It’s easy to make a mistake when buying KPLC (Kenya Power and Lighting Company) prepaid tokens—especially when you’re in a rush. You may accidentally enter the wrong meter number and end up purchasing electricity for someone else’s account. But don’t panic. In most cases, it’s possible to reverse the tokens and get them credited to the correct meter.
Here’s a step-by-step guide on how to reverse KPLC tokens bought for the wrong account.
Step 1: Confirm the Details of the Wrong Transaction
Before doing anything, gather the following information:
- Meter number you used
- Account number (if available)
- Token number received
- Amount paid
- Transaction receipt/SMS from M-PESA or bank
- Time and date of purchase
These details will be useful when contacting KPLC for help.
Step 2: Contact KPLC Immediately
You can reverse tokens by reaching out to KPLC customer care. Use any of the following channels:
a) KPLC Customer Care Number
Call the Kenya Power contact center at:
- 97771 (Toll-free)
- 0703 070 707 or 0732 170 170
b) Social Media
KPLC is very responsive on social platforms. Reach them via:
- Twitter/X: @KenyaPower_Care
- Facebook: Kenya Power
Send a direct message with all your transaction details and clearly explain that you purchased tokens for the wrong meter number.
c) Email
Send a detailed email to:
📧 customercare@kplc.co.ke
Step 3: Visit the Nearest KPLC Office (Optional)
If your issue isn’t resolved through calls or online platforms, consider visiting a KPLC office near you. Carry:
- Your ID
- M-PESA message/receipt
- Meter number and token number
Step 4: Wait for the Reversal
Once KPLC verifies your claim, they will cancel the token from the incorrect meter (if it hasn’t been used) and reissue it to the correct meter number. This process may take a few hours to a few days, depending on the case.
Note: If the tokens have already been loaded and used by the recipient, a reversal might not be possible. Always double-check the meter number before confirming payment.
Helpful Tips to Avoid Future Mistakes
- Always double-check the meter number before paying.
- Save your correct meter number on your phone.
- Use apps that store your token purchase history for easy reference.
Final Thoughts
Mistakenly buying KPLC tokens for the wrong account can be frustrating, but it’s not the end of the world. Kenya Power has put systems in place to help reverse such transactions—provided you act quickly and provide the correct information.
