Huduma Kenya has brought to light an alarming statistic: more than 138,000 national Identification Cards, along with 54,000 birth certificates and 45,000 smart Driving Licenses, remain unclaimed in its various outlets nationwide.
In a recent communication through its X platform, Huduma emphasized the importance of retrieving these vital documents, urging the public to take prompt action.
The significant number of uncollected documents underscores the government’s intensified efforts to decentralize services, extending them to every corner of the country. This surge in document production reflects a commitment to ensuring accessibility and efficiency in service provision.
Last November, the government unveiled plans to establish Huduma Centers in all 314 sub-counties, a move aimed at enhancing service delivery at the grassroots level. Moses Kuria, the Cabinet Secretary for Public Service Performance and Delivery Management, emphasized that this expansion was motivated by the government’s dedication to streamlining public service accessibility.
“The objective is to alleviate the burdensome process of navigating through multiple government offices for essential services, a task that has historically been frustrating for citizens,” Kuria remarked. He further highlighted the proven efficiency of these centers in delivering services to citizens, affirming their effectiveness over time.
